Customer feedback / reviews

We receive many letters of thanks and praise for our work and for our workers during the course of the year and we unfortunately cannot display them all here on our website. We have however selected a few examples below.  We are happy to produce our folder  containing our customer feedback upon your request. Please contact our head office if you would like to see more feedback from our customers and clients.

Letter from Flintshire tenant.

As a tenant of Flintshire County Council I have recently had gas central heating installed by Rothwell Plumbing Services and I am writing to thank you for the excellent way the work was carried out by all your employees who were involved in the work. It was remarkable so much was achieved in two days, with consideration, politeness and efficiency. Speacial thanks to your site manager who ensured I was comfortable throughout the work and that my home was left clean and tidy.

My four neighbours have also requested that I add their thanks in this letter and I am happy to so. (Mrs Neild, Mrs Thomas, Mr Evans & Mr Price)

Yours Faithfully

Mrs M Croft  of
Saltney Ferry


Email  from our client City West Housing Trust. Passed to us from their customer relations team.

Just to let you know that Rothwell Plumbing Services came yesterday morning at 8am and fitted a new gas central heating boiler and radiators. The guys came and worked hard all day, they had the whole job done for 2:45 pm and left the house clean and tidy, even putting all my carpets back. I was worried about my house being left in a state but they left the house as they found it.

The following day I had to go to work and my parents called down  mid morning to make sure all was ok. They said a really nice lad was working hard finishing off the pipe boxing in.  He had done a brilliant job of the boxing in and left no mess anywhere.

I thought I would let you know that all the workers from Rothwell’s have done a brilliant job as I was quick to complain about the job others contractors had done.


Debra of Monton


Thank You card,  received from a Flintshire tenant

To Rothwell Plumbing Services Ltd

Many thanks for your efficient and courteous work carried out in my home recently. You are withjout doubt, a first class team and highly commendable.

Best wishes for your continued success.

Mr Litchfield


Letter received from a Wigan & Leigh tenant

In this day and age of people complaining about shoddy workmanship and cowboy builders, I feel we must take this opportunity to inform you of the terrific job your two plumbers did at our home.

Your workmen arrived at our home at 07:30am. They were polite and couteous and set to work with great efficiency. Throughout the day they worked tirelessly stripping out the old heating system and installing a brand new heating system with 9 radiators.

When the work was finished, they removed all dust sheets and replaced all the carpets and removed any remaining rubbish.

We cannot stress enough how happy we are with their work and courteous manner. As a council tenant for many years, we have had some bad work experiences with work done on our home. The two plumbers and other workmen are a credit to your company and we will recommend  Rothwell Plumbing to as many people as possible.

Thank you for sending these nice workmen to our home and please pass on our thanks to Paul,  Martin the plumbers  and Tommy the foreman.

Yours sincereley

Janet & Marin
Spring View

Email received direct from Liverpool tenant

I would just like to thank the lads that were sent to my home to fit a combi boiler and new fire and fireplace about 3 weeks ago. I was a bit wary of getting it done at first as the last builders work ended up with my kitchen ceiling coming through and they were only fitting a bathroom suite!!! Yours boys were very polite and left no mess whatsoever when they left, they have done a brilliant job and cant praise them enough, thanks again I am delighted with the work!  

Many thanks

Jeanette Garbe